Thank you for shopping at Botriva.com. We want every purchase to power your adventures, but if something isn’t quite right, our flexible return and exchange program is here to help.
1. Return & Exchange Eligibility
-
Items must be unused, unwashed, and in new condition with all original tags, labels, and packaging intact.
-
Submit your request within 30 days of the delivery date shown on your tracking confirmation.
-
Exclusions: Final-sale items, intimate apparel, accessories, and gift cards (unless the item is defective).
-
If you received a damaged, defective, or incorrect item, we’ll cover return shipping and offer either a full refund or an exchange—your choice.
2. How to Start a Return or Exchange
-
Email us at info@botriva.com within 30 days of delivery.
-
Include your order number, the item(s) you wish to return or exchange, and a brief reason (this helps us improve).
-
Our customer-service team will reply with a prepaid label (when applicable) and step-by-step instructions.
3. Refund Process
-
Once we receive and inspect your return, we’ll issue a refund to your original payment method within 1-3 business days.
-
Original shipping charges are non-refundable unless the return is due to our error or a product defect.
-
Prefer an exchange? Let us know in your email and we’ll ship the replacement as soon as your return is scanned by the carrier.
4. Free Returns for Damaged or Defective Items
Report any damage, defect, or shipment error within 7 days of delivery. We’ll send a prepaid return label and arrange an immediate refund or replacement.
5. Hassle-Free After-Sales Support
-
Reach us anytime at info@botriva.com with questions about returns, exchanges, or product issues.
-
You’ll receive email updates at every stage—label issued, package received, refund sent—so you’re never in the dark.
6. Transparent, Simple Process
No hidden fees. All costs (if any) are outlined up front when we issue your return label and instructions.
7. Non-Returnable Items
For health and safety reasons, we cannot accept returns on:
-
Gift cards
-
Worn or damaged items not caused by carrier damage
-
Clearance / final-sale merchandise
8. International Returns
We accept returns from outside the U.S. that meet the criteria above. Contact us for country-specific instructions and return labels.
9. Our Commitment to You
At Botriva, your satisfaction fuels our mission. Shop with confidence knowing we stand behind every piece of gear. If you ever need assistance, our team is ready to help you get back to what matters—moving forward.
Company Name: Botriva
Email: info@botriva.com
Address: 9136 Rich Tapestry Ct, Las Vegas, NV 89149, United States
Thank you for choosing Botriva—built for movement.